Telemedicine

Telemedicine at East County Urgent Care

To make sure our patients are safe during Covid-19 pandemic, we are offering Telehealth services from the comfort of your home. For more information, call us or book a visit online. We serve patients from El Cajon CA, Wells Park CA, Rancho San Diego CA, Hillsdale CA, Alpine CA, Santee CA, and Jamul CA.

Telemedicine at East County Urgent Care
Telemedicine at East County Urgent Care

Dial 911 if you deem your condition to be life or limb-threatening. Video visit is not intended for emergency conditions.

Cash pay visits are only $75

We take most PPO Insurances, Medicare, Tricare, Va, Molina, Community Health Group, And Scripps Physicians and Mercy Physicians HMOs.

We are happy to bill most insurances for telemedicine visits, but we cannot guarantee coverage. If telemedicine is a non-covered service for your insurance plan you may ultimately responsible for payment.

Hours for a Video Visit

Monday-Friday | 9:00am – 6:00pm
Saturday-Sunday | 9:00am – 3:00pm

Only California residents & visitors currently in California may use Video Visit.
All you need is a smart phone, tablet or computer with a browser

Appropriate for a video visit:

  • Common cold
  • Upper Respiratory Infection
  • Flu
  • Allergies
  • Sinusitis
  • Cough/Bronchitis
  • Sore throat
  • Nasal congestion, drainage
  • Earache
  • Pink eye
  • Urinary Tract Infection
  • Rashes, shingles, dermatitis and lice
  • Upset stomach
  • Nausea
  • Vomiting
  • Headache
  • Medication Questions and refills
  • Minor injuries such as sprained ankle

NOT appropriate for a video visit:

  • Chest pain and/or numbness
  • Loss of consciousness
  • Vomiting or coughing blood
  • Lacerations
  • Broken bones
  • Severe burns
  • Life-threatening condition
  • Poisoning
  • Shortness of breath or wheezing
  • High Fever
  • Abdominal pain
  • Difficulty swallowing
  • Excessive nausea, vomiting
  • Dizziness
  • Severe Headache/Migraine
  • Fractures
  • Abcesses
  • Weakness or numbness
  • Fainting
  • Controlled substances

Attention:
A web browser with video and audio capability is required for telemedicine visits.
A valid ID and insurance card are required for video visits in order to bill your insurance.

If clinically indicated, our medical provider can send a prescription to your pharmacy digitally.

Need help?
Send us a text or email: video@eastcountyurgentcare.com